Refund Policy
At Dmv Print Factory, customer satisfaction is our top priority. We strive to deliver high-quality custom printing products, and we stand behind the craftsmanship of our work. However, due to the personalized nature of our products, please carefully review our refund policy below:
Refund Eligibility
•Defective or Damaged Products: If your product arrives damaged or with a manufacturing defect, we will offer a replacement or refund upon verification.
•Incorrect Orders: If the item you receive does not match your order (e.g., wrong design, size, or color), we will correct the issue free of charge.
•Non-Refundable Items: We do not accept returns or issue refunds for items that are customized correctly as per the order.
Refund Process
1.Contact our support team within 7 days of receiving your order.
2.Provide your order number, photos of the defect or issue, and a description of the problem.
3.Once approved, we will either:
•Issue a replacement at no additional cost.
•Process a refund back to your original payment method.
Non-Eligible Scenarios
•Change of mind after an order is produced.
•Incorrect information provided at checkout (e.g., wrong size or design specifications).
•Orders reported beyond the 7-day window.
Cancellations
•Orders may be canceled within 24 hours of purchase. After this period, cancellations will no longer be possible due to the custom nature of our products.
Contact Us
For any questions or concerns about our refund policy, please contact us at:
Office and Warehouse: 824 Maitland Dr, Virginia Beach, VA 23454 United StatesWarehouse 2: 6818 Springfield Mall, Springfield, VA 22150 United States
Phone Number: +1(479) 396-5333 (SMS)
Email: support@dmvprintfactory.com
Support Hours: Monday to Friday | 10:00 AM – 8:00 PM (GMT)
Thank you for choosing Dmv Print Factory! We are committed to ensuring your satisfaction with every order.