Return Policy

At Dmv Print Factory, we take pride in producing high-quality custom printing products. Since most of our items are personalized, we aim to ensure every order meets your expectations. Please review our return policy carefully to understand how we handle returns, exchanges, and related requests.

Return Eligibility

•Defective or Damaged Products: If your item arrives damaged or with defects, please contact us within 30 days of delivery to initiate a return or exchange.

•Incorrect Orders: If you receive the wrong product (e.g., incorrect size, color, or design), we will replace the item at no additional cost.

•Non-Returnable Items: Customized items that are produced exactly according to your specifications cannot be returned unless defective or incorrect.

Return Process

1. Submit a Return Request: Email us at  within 30 days of receiving your order.

2. Provide Required Details: Include your order number, photos of the issue, and a brief description of the problem.

3. Review and Approval: Once we review your case, we will guide you through the next steps for your return or exchange.

Non-Eligible Scenarios

•Custom orders matching your specifications (size, design, color) cannot be returned.

•Returns requested beyond the 7-day window will not be accepted.

•We are not responsible for errors in submitted order details (e.g., wrong size or customization options).

Cancellations

•Orders can only be canceled within 24 hours of placing the order. After this period, production begins, and cancellations are no longer possible.

Refunds for Returns

•Approved returns will be processed as either replacements or refunds.

•Refunds will be credited back to your original payment method within 5-7 business days after the return is received and inspected.

Shipping Costs

•If the return is due to our error (defective or incorrect product), we will cover the return shipping costs.

•In other cases, shipping fees are non-refundable, and the customer will be responsible for return shipping.

Contact Us

Office and Warehouse: 824 Maitland Dr, Virginia Beach, VA 23454 United States
Warehouse 2: 6818 Springfield Mall, Springfield, VA 22150 United States
Phone Number: +1(479) 396-5333 (SMS)
Email: support@dmvprintfactory.com
Support Hours: Monday to Friday | 10:00 AM – 8:00 PM (GMT)